Welcome to ITSM Ninja – Your Trusted ITSM Consulting Partner

At ITSM Ninja, we are passionate about helping you build robust and effective IT services that elevate your business. While our main expertise lies in ITIL and IT Service Management practices, we’re equally equipped to support you with smaller, yet crucial, IT needs.

Our mission is simple yet powerful: to organise IT processes and tools in a way that bridges the gap between your IT department and the broader business. We strive to create seamless communication, ensuring that the process of delivering value to your customers is clear, transparent, and efficient for everyone involved.

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Why ITSM Ninja

We are small but capable team of experts ready to help improve your services, make your IT more efficient, and strengthen your security.

Only Experts

All our specialists have over 15 years of experience, working with businesses of all sizes, from small companies to large international corporations.

Custom Solutions

We don’t believe in silver bullets or one-size-fits-all solutions. To us, IT frameworks are simply tools—like a set of screwdrivers—not rigid rules. They should be tailored to serve your business effectively.

Communication

In our work we prioritise clear and effective communication with our clients.

Approach

We aim to create processes that run smoothly without needing constant oversight, making them practical and easy to use.

Our customers

Our services

Implementation of IT services and processes to support your product

We’ll help you to:

  1. Describe and implement proper IT processes and metrics.
  2. Organise support lines and general providing of customer service.
  3. Create clear Service Level Agreements (SLAs) for both internal and external users to ensure transparency and reliability.
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Centralisation of Asset management and implementation of cost reporting

We’ll help you to:

  1. Automate cost reporting for IT assets and licenses.
  2. Manage your equipment, servers and services transparently.
  3. Speed-up your support by CMDB’s benefits.
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Implementation of Release / Change management practices on your product

We’ll help you to:

  1. Implement Change Management practice to be aware of any changes on production.
  2. Plan your releases properly.
  3. Understand how to monitor post-release incidents and solve them in time.
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Assessment of Service Delivery processes within a company

We’ll help you to:

  1. Understand maturity of the existing ITSM processes within your company.
  2. Define the value of the current IT services and identify gaps compared to the desired IT state.
  3. Develop a growth strategy aligned with the company’s goals and current IT maturity level.
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Integration of DevSecOps practices

We’ll help you to:

  1. Implement security requirements into automated delivery process of containerised applications.
  2. Integrate security practices in application development and delivery processes.
  3. Develop DDK encryption framework for transmission, processing, and storage in accordance with PCI DSS standard.
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Implementation of Secure Software Development Lifecycle Framework

We’ll help you to:

  1. Define and implement a tailored SSDLC framework aligned with industry standards (e.g., OWASP SAMM, NIST, ISO/IEC 27034).
  2. Integrate security practices into every phase of the development lifecycle, from requirements gathering to deployment.
  3. Select and integrate tools for static/dynamic analysis, threat modeling, and secure code review.
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